We offer free standard shipping on domestic orders within Malaysia.
Order will be processed and arrange to ship within 3 working days. Please also keep in mind that the time of day of that the order is placed may affect when the order is processed.
To inquire about faster delivery options, please contact us and request to speak with online customer service.
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Store will not grant refunds of any kind. Store cannot be held responsible for packages held in customs or for any customs duties owed.
Shipping prices are based on the weight of your order and will be automatically calculated before you check out, so you’ll know exactly how much you’ll be paying before finalizing your order. Prices are set by the carrier in the system, and you’ll see all of the shipping options listed in the shopping cart when you are ready to check out. Just enter your city and country into our shipping estimator. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.
FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO PROCESS MY ORDERS?
Orders are typically processed and shipped between 9am and 11am Monday through Friday. Orders placed over the weekend or during a major holiday will be shipped the following Monday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us if you need an order expedited or if you are curious about processing times.
WHAT HAPPENS TO LOST/STOLEN PACKAGES?
We are not responsible for lost, stolen, or delayed packages.
I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?
If you have completed your order and realize you’ve entered the wrong shipping address, please contact us immediately with your order number and correct shipping address. Our e-commerce team is in the office Monday-Friday 9am-5pm, so don’t panic if you don’t hear back from us right away!
If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package.
CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes. At checkout you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Store does not ship any order without proper billing information.